Privacy policy, terms and data use

Cancellations

The physiotherapy fee for face to face appointments is payable at the end of the session. The physiotherapy fee for online appointments is payable at the time of booking. I have a 24 hours cancellation policy; if you are unable to attend the appointment, please cancel a minimum of 24 hours before it is due to begin. If you cancel within 24 hours, then you will not be entitled to a refund.

The fee for the online courses is payable at the time of booking and is non-refundable.

Technical requirements for online courses

We ask that you have a facebook account and have a Zoom account set up and tested before the course begins.

Code of conduct

Pro Pelvic Floor workshops and online courses are supportive and friendly. I ask that you are thoughtful and respectful of the group, and do not share other people’s information outside of the group.

Pro Pelvic Floor reserves the right to exclude from a workshop or online course any person who behaves in a way that is abusive, disruptive or discriminatory. No refund will be given.

How we use your data

Before an initial physiotherapy appointment, I ask for your name and email. This is to set up a new physiotherapy record and contact you about your upcoming appointment or online course.

Online classes are run jointly by Pro Pelvic Floor and Fitz and Physio. Initially we ask you to fill out an application form. This is to check for any major health concerns and suitability to join our programme. 

The Newsletter provides general information about pelvic health and information about the new things happening at Pro Pelvic Floor. To  sign up, I request your name and email address. You can request to stop receiving this newsletter at any time.

You can remove your consent for me to contact you at any time. Your data is collected and held in accordance with UK data protection regulations. 

I am a HCPC and CSP Chartered Physiotherapist and I have a legal obligation to keep your records for 8 years since the last date of treatment or date you finished your online course. This does not apply to the data I hold for the newsletter which is only held for as long as you wish to receive the newsletter. You can ask for a copy of the data I hold about you and once we have verified your identity, I will respond within 28 days.

You can request a copy of the data held about you at any time, free of charge. Once I have verified your identity this will be provided within 28 days. 

If you have any questions about any of the above, please contact us. propelvicfloor@gmail.com

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What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

We use cookies to improve your experience on our website, including:

• Understanding how you use our website and using this to help inform what content is most useful to yourself and other visitors.

What types of cookies do we use?

There are a number of different types of cookies, however our website uses:

• Functionality – we use these cookies to recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the website allaboutcookies.org tells you how to go about this. However in a few cases some of our website features may not function as a result.

Privacy policies of other websites

This website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of the United Kingdom. If you think it fails to satisfy the law, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question(s) regarding our privacy policy, please contact us.